Order Processing

1. Order Processing Time:
* **Raw Hair Orders Will be processed and dispatched within 3-5 business days.
* Sales & Pre-orders: Processing times might vary. Specific details will be mentioned during the sale or at the time of pre-ordering.
2. Shipping Duration:
* Once shipped, most in-stock items will reach you within 2-5 business days.
* Please note that the aforementioned timeline starts once you receive the tracking number for your order via email.
3. Order Tracking:
* We believe in keeping our customers informed. As soon as your order is dispatched, you'll receive a tracking number via email. This allows you to monitor your order's journey right up to your doorstep or mailbox.
4. Working Days:
* We process orders from Monday to Friday.
* Weekends and holidays are excluded from our processing times.
At Hair So Chic Extensions, our commitment is to provide you with the best product. We prioritize transparency, efficiency, and delivering your chosen items in the shortest time possible.
Should you have any queries or require further clarification, our customer service team is always ready to assist. Thank you for trusting us with your beauty needs, and we look forward to serving you!

Shipping

Hair So Chic Extensions - Shipping Information

  1. Shipping Provider:

    • We use UPS Ground Shipping for all our deliveries, both within the United States and for international orders.

  2. Order Processing Time:

    • Standard Orders: These are processed within 3-5 business days.
    • Sales & Pre-orders: Processing times might vary. Specific details will be provided during the sale or at the time of pre-ordering.

  3. Delivery Timeline:

    • Once dispatched, most in-stock items should reach you within 2-5 business days.
    • You'll receive a tracking number via email, allowing you to monitor the progress of your shipment.

  4. Delays and Responsibilities:

    • Hair So Chic is not responsible for any delays in transit, including those that might occur during high-volume periods such as the Holiday season.

  5. Package Monitoring:

    • We advise customers to actively track their packages and arrange for secure receipt, especially during peak delivery times.

Your trust in Hair So Chic Extensions is invaluable to us. We strive to offer efficient and reliable shipping to ensure you receive your order in a timely manner. Should you have any queries or need further assistance regarding your order, our dedicated customer service team is always on hand to help. Safe and stylish shopping! 🛍️✈️🌎

 
 
 

 

International Shipping

Standard International Shipping:

Most in-stock items should arrive on your doorstep or in your mailbox within 7-11 business days after the customer receives their tracking number via email.


International Taxes & Customs Charges:

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. House of Chic is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Return Policy

Hair So Chic Extensions - Return Policy

We appreciate your trust in Hair So Chic Extensions and strive to ensure the highest quality in our products and services. Here’s a detailed outline of our return policy:

  1. Final Sales:

    • Please note: ALL SALES ARE FINAL.

  2. Shipping Responsibility:

    • Hair So Chic is not responsible for any lost, stolen, or mishandled packages during the delivery process.
    • We advise customers to track their orders and make arrangements for safe receipt, especially if they won't be available to receive the package personally.

  3. Damaged Parcels:

    • Should you receive a package that appears damaged or opened, please take a photograph of the package before opening it. While Hair So Chic is not responsible for mishandled parcels, having this documentation may aid you in discussions with the carrier.

  4. Non-Refundable Shipping Costs:

    • Please understand that the shipping cost associated with any order is non-refundable.

We understand that every customer expects a seamless shopping experience, and while we aim to offer the utmost satisfaction, it's important to be clear on our policies to avoid any misunderstandings.

For any concerns or clarifications, do not hesitate to contact our customer service team. We appreciate your understanding and look forward to serving your beauty needs.

 
 
 

 

Order Cancellations

Hair So Chic Extensions - Order Cancellation Policy

We understand that sometimes circumstances change and you may need to adjust your order. Here’s our policy on order cancellations:

  1. Time Frame for Cancellation:

    • Customers have a window of 2 hours from the time of purchase to cancel their order.

  2. How to Cancel:

    • Should you need to cancel within this time frame, please contact our customer service immediately for assistance.

  3. Post Cancellation:

    • If you successfully cancel within the allotted 2 hours, your purchase will be refunded in full. However, please allow some processing time depending on your payment method.

We appreciate your understanding and aim to make your shopping experience as smooth and convenient as possible. If you have any further questions or concerns, please reach out to our dedicated customer service team. Thank you for choosing Hair So Chic Extensions!