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Do you offer any discounts or promotions?
How long does shipping take?
Delivering perfection takes a moment. Kindly allow a handling time of 5-7 business days (excluding weekends).
Hair So Chic return policy?
Returns: We do not accept returns. All Sales are Final. Exchanges: We only replace items if they are defective or damaged. If you received a damaged item and need to exchange it for the same item, send us an email at hello@hairsochicla.com
Returned to sender: When an order is returned or undeliverable for any reasons that are attributable to customer error, the customer is responsible for full shipping and/or reshipping charges.
I think my package is lost, what do I do?
We always strive to provide the best possible service. Hair So Chic is not responsible for lost, stolen or mishandled packages (eg,damaged/opened parcels) during the delivery process. Hair So Chic is not responsible for packages delayed in transit. This includes the Holiday season. The shipping cost for orders is non refundable. Orders may be cancelled within 2 hours of purchase.
ALL SALES ARE FINAL.
Will I have to pay import duties?
There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country.
How long does it take to receive my refund?
Depending on your bank account account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.
What is Raw Hair?
Raw hair is 100% unprocessed hair collected from one donor it has not undergone ANY chemical, heat, or steam processing. This is the highest quality hair in the world as it is 100% natural.
How do I maintain Hair So Chic hair?
Once your hair is delivered, wash hair with a cleansing shampoo. Use products that are sulfate-free. Our extensions should not be handled rigorously and should always be shampooed in a downward motion. Its highly recommended that you visit your stylist regularly to have your hair and extensions shampooed, especially when wearing a sewn-in installation. When installing we suggest using fold-over method so that wefts are not damaged and can be easily reused.